Refund policy
At AETHERN, your satisfaction is our mission. We stand behind the quality of our products and are committed to ensuring you have a positive experience with every purchase. All requests for refunds will be handled on a case by case basis, require a return of unopened merchandise. When contacting us, please include your full name and address, as well as the order number. Please contact our customer service team at help@aethern.com.
Right of Withdrawal
Consumers have a 14-day right of withdrawal for online purchases, starting from the day after the product is delivered. Exclusions for Supplements and Food Products: This right does not apply to perishable goods or products that are sealed for hygiene or health reasons. Supplements, being consumable products, fall under this exclusion once they’ve been opened, as they could pose a health risk if returned or handled incorrectly. Unsealed or opened supplements cannot be returned once delivered. For returns of sealed and unopened products please contact us at help@aethern.com
Cancellation of Orders Before Delivery
If you wish to cancel your order before it has shipped, please contact us as soon as possible at help@aethern.com.
If the product has already shipped, we recommend refusing the delivery. Once the item is returned to us, a refund will be issued.
If the product has already shipped, we recommend refusing the delivery. Once the item is returned to us, a refund will be issued.
Damaged or Defective Items
If your item arrives damaged, defective, or with visible damage to the box, please do not accept the delivery. If you notice damage after delivery, please contact our customer service immediately at help@aethern.com with photos of the product and packaging. We will offer a replacement or refund, depending on the situation.
Refund Eligibility
Refunds are handled on a case-by-case basis and are subject to the following conditions:
- Merchandise must be unopened and returned in its original packaging.
- Requests must be made within 14 days of receiving your order.
- Customers are eligible for one refund per product ordered. Repeated refund requests for the same product will not be honored unless the item is confirmed defective.
- Refunds are not guaranteed if information provided is incomplete or incorrect.
- Refunds may take up to 30 days to appear on your credit/debit card or PayPal account, depending on your bank.
AETHERN reserves the right to refuse refunds if we believe there is abuse of the policy or if requests are made in bad faith.
Need Help?
We’re here to assist you. If you have any questions about your order, refund eligibility, or return status, please contact our customer service team at help@aethern.com.